Innovation department

Refund and Returns Policy

Digital Products Only

All products sold by innovation department are digital goods delivered electronically.
No physical items will be shipped.

Eligibility for Refunds

We stand behind the quality of our digital solutions. If you experience a technical issue that prevents you from using the product as described, or if the product is fundamentally not as advertised, you may be eligible for a refund under the following conditions:

  • Technical Issues:
    If our support team cannot resolve a critical technical problem preventing product use, you are entitled to a full refund.
  • Misrepresentation:
    If the purchased product does not match the description or advertised features, a refund will be issued upon verification.
  • Accidental Duplicate Purchase:
    If you accidentally purchase the same product more than once, please contact us for a refund on the duplicate order.

Non-Refundable Situations

Refunds will not be issued in the following cases:

  • You no longer need the product or purchased it by mistake (outside of duplicate orders)
  • You lack the technical knowledge to use the product after successful delivery
  • You changed your mind after download or access
  • The product failed to meet your expectations where the features match the description and demo materials

How to Request a Refund

To request a refund, please contact us within 14 days of your purchase.
Include your order number, product details, and a description of the issue.
Our support team will respond within 2 business days and may request additional information or troubleshooting steps.

Resolution & Timeline

  • Approved refunds will be processed within 5 business days to the original payment method.
  • In cases where the issue can be promptly resolved (e.g., technical support, updates, or alternative solutions), we may offer support or product replacement before proceeding with a refund.

Policy Updates

innovation department reserves the right to update this Refund & Returns Policy to reflect changes in business practices or legal requirements. The latest version will always be available on our website.